· The base rate for shipping is 75 EUR but may be altered depending on the shipping address.
· An extra 40 EUR is charged for dry ice shipments.
· Shipping does not extend over a weekend (for cooled items).
· TATAA must approve cancellations of any order prior to shipment.
· Any returns for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date.
· We reserve the right to refuse service to anyone for any reason.
· We deliver according to Incoterms 2010 - DAP (Duties and taxes are paid by the buyer).
Damaged or incomplete/shipment
If the shipped goods are damaged or incomplete, unload the shipment and obtain all shipping documents and packing materials. Please contact firstname.lastname@example.org (031-761 57 00) as soon as possible.